Evening Guest Relations Representative
Vogue on 24 Salon & Med Spa Vogue on 24 Salon & Med Spa Millsboro, DE Millsboro, DE Part-time Full-time Part-time Full-time $15 - $18 an hour $15 - $18 an hour 4 days ago 4 days ago 4 days ago Professional Objectives:
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check- out and beyond.
The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the Guest Relations area and maintain the medi spa/spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets.
Position Activities and
Responsibilities:
Displays masterful knowledge of medi spa/spa experiences and menu Able to maneuver through the software program quickly and effectively Accurately enters point of sale data Efficient at making reservations, check-in and check-out Familiar and knowledgeable with medi spa/spa boutique inventory Assists with merchandising and maintaining the medi spa/spa boutique Assists with inventory management and other organizational tasks Promotes medi spa/spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data Provides gracious medi spa/spa tours to visitors that lead to sales Maintains a beautiful physical environment within the Guest Relations area Great phone management skills Greets and checks guests in and out Facilitates effective workflow for technical team Maintains a polished professional image Assists other support team members when asked Attends all in-house training and commits to outside continuing education Attends and participates in all general and team meetings Participates in all aspects of marketing/special events planning and execution Prepares promotion presentation and display Mentors/trains new team members to help them grow Professional guest communication Maximize revenue generation for both treatments and retail Maintains a smile at all times Performs opening and closing duties Able to handle unsatisfied guests Monitors performance and achieve targets Asks for Social Media likes and testimonials Informs team members of cross-marketing opportunities Treat all team members professionally
Qualifications:
Experience in front line guest service (hospitality and retail highly desired) High school diploma or college Computer skills and aptitude for mastering medi spa/spa software Good selling abilities Flexible schedule Professional image with gracious, warm, and genuine personality Skin care knowledge and understanding of the medi spa/spa menu Good organizational skills and follow-through Able to multi-task and improvise on the spur of the moment Behavioral Characteristics:
Strong guest service orientation Cheerful, upbeat personality Enjoys team environment and interaction with co-workers Excellent communication skills Flexible and cooperative High personal standards, good self-esteem High energy, able to work in fast-paced environment Good sense of time management Good sense of humor Self-motivated, driven and passionate about medi spa/spa Seeks out knowledge and enjoys learning/strives for professional growth Additional Abilities:
Knowledge and good skills in Medi Spa/Spa equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines Performance Measures & Expectations:
Guest check-in process Guest check-out Call management - success rate Correctly and flawlessly implements the medi spa/spa program Professional team communication Strong contribution to the team and medi spa/spa Elegant image and appearance Maintaining boutique and managing inventory Work ethics Job Types:
Full-time, Part-time Salary:
$15.
00 - $18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Overtime Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Millsboro, DE 19966:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Required) Work Location:
In person Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Evening shift Monday to Friday No weekends Weekends as needed Ability to commute/relocate:
Millsboro, DE 19966:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check- out and beyond.
The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the Guest Relations area and maintain the medi spa/spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets.
Position Activities and
Responsibilities:
Displays masterful knowledge of medi spa/spa experiences and menu Able to maneuver through the software program quickly and effectively Accurately enters point of sale data Efficient at making reservations, check-in and check-out Familiar and knowledgeable with medi spa/spa boutique inventory Assists with merchandising and maintaining the medi spa/spa boutique Assists with inventory management and other organizational tasks Promotes medi spa/spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data Provides gracious medi spa/spa tours to visitors that lead to sales Maintains a beautiful physical environment within the Guest Relations area Great phone management skills Greets and checks guests in and out Facilitates effective workflow for technical team Maintains a polished professional image Assists other support team members when asked Attends all in-house training and commits to outside continuing education Attends and participates in all general and team meetings Participates in all aspects of marketing/special events planning and execution Prepares promotion presentation and display Mentors/trains new team members to help them grow Professional guest communication Maximize revenue generation for both treatments and retail Maintains a smile at all times Performs opening and closing duties Able to handle unsatisfied guests Monitors performance and achieve targets Asks for Social Media likes and testimonials Informs team members of cross-marketing opportunities Treat all team members professionally
Qualifications:
Experience in front line guest service (hospitality and retail highly desired) High school diploma or college Computer skills and aptitude for mastering medi spa/spa software Good selling abilities Flexible schedule Professional image with gracious, warm, and genuine personality Skin care knowledge and understanding of the medi spa/spa menu Good organizational skills and follow-through Able to multi-task and improvise on the spur of the moment Behavioral Characteristics:
Strong guest service orientation Cheerful, upbeat personality Enjoys team environment and interaction with co-workers Excellent communication skills Flexible and cooperative High personal standards, good self-esteem High energy, able to work in fast-paced environment Good sense of time management Good sense of humor Self-motivated, driven and passionate about medi spa/spa Seeks out knowledge and enjoys learning/strives for professional growth Additional Abilities:
Knowledge and good skills in Medi Spa/Spa equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines Performance Measures & Expectations:
Guest check-in process Guest check-out Call management - success rate Correctly and flawlessly implements the medi spa/spa program Professional team communication Strong contribution to the team and medi spa/spa Elegant image and appearance Maintaining boutique and managing inventory Work ethics Job Types:
Full-time, Part-time Salary:
$15.
00 - $18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 4 hour shift 8 hour shift Day shift Evening shift Monday to Friday Overtime Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Millsboro, DE 19966:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Required) Work Location:
In person Job Types:
Full-time, Part-time Pay:
$15.
00 - $18.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
10 hour shift 8 hour shift Day shift Evening shift Monday to Friday No weekends Weekends as needed Ability to commute/relocate:
Millsboro, DE 19966:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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