Customer Service Representative - 3DEYS

POSITION RESPONSIBILITIES:
Provide current rates, detailed product information, balances and other pertinent data regarding existing customer accounts. Provide customers with close out information relating to installment loans and credit card accounts. Open accounts, Maintain accounts, completing the appropriate paperwork, stopping payments, processing account freezes and transfers of funds. Service accounts by arranging direct deposits and automatic payment deductions at customers' requests. Assist customers by clarifying account problems, charges, and inquiries. Cross-sell bank products via telephone and fulfill mail requests in order to encourage account openings.
Minimum Qualifications:
High School Diploma or GED
One year of previous sales and/or customer service experience.
Excellent communication skills with concentration on telephone techniques.
Ideal Qualifications:
Bachelor's degree preferred.
Familiarity with the Bank's computer systems and frequently used forms.


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