Sr. Infrastructure Analyst/Data Center

We've become one of the nation's strongest banks by knowing what matters most to our customers ? and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. Explore the opportunities that await you at M&T.?

We are currently searching for a Sr. Infrastructure Analyst/Data Center to join our new team in Millsboro, Delaware.

Relocation assistance is available for highly qualified candidates.

About This Opportunity:

The Infrastructure Analyst is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

  • This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

  • This is an off-shift position in Millsboro to create a 24 x 7 environment. Different shifts, evening responsibilities, weekends, and on-call will be required.

Position Responsibilities:

  • Respond to and resolve to Help Desk escalations.

  • Create trending information of system issues.

  • Create and document procedures for work order and request based tasks. Advanced problem solving of technical incidents; Analyze and isolate issues. Use advanced diagnostic tools to troubleshoot issues.

  • Complete maintenance following SOP. Such as Patching, Health Checks, OS updates, Validation of changes, Maintain Operational and Configuration standards. Ability to research options when anomalies occur; identify recommendation and review with senior staff Ability to schedule maintenance changes to reduce operational risk.

  • Participate in project work in cross functional teams; Lead technical team within a project; input in to design of efforts.

  • Coach less Sr staff on processes and technologies.

  • Initiate, Create and document procedures for maintenance tasks and other needs.

  • Ability to automated or improve SOP and maintenance tasks.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Evaluates situations using multiple sources of information.

  • Exchange complex information.

Minimum Qualifications Required:

  • 5+ years? hands on experience in a data center / network operations / infrastructure support or similar role.

  • Experience troubleshooting/working with the following:

  • TCP/IP, OSI model, routing, LAN, WAN, DNS, DHCP, VOIP, Load Balancing.

  • Windows Server 2000-2012, Active Directory, Windows XP, Windows 7, Citrix, VMware, Linux, Red Hat.

  • Configuration for LAN, WAN, Routing, VLANs, EIGRP, BGP, HSRP.?

  • SDWAN, MPLS, Frame Relay, DSL, ATM, ISDN, Pt-Pt T1, Ethernet, CSU/DSU T1 configuration.

  • Ability to read and digest technical information.

  • Attention to Detail with solid written and verbal communication skills.

  • Ability to communicate technical information within the team and to immediate manager. Strong customer focus, including the ability to manage customer needs and multiple work priorities.



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