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Sr. Infrastructure Analyst/Data Center

We've become one of the nation's strongest banks by knowing what matters most to our customers ? and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you. Explore the opportunities that await you at M&T.?




We are currently searching for a Sr. Infrastructure Analyst/Data Center to join our new team in Millsboro, Delaware.




Relocation assistance is available for highly qualified candidates.




About This Opportunity:


The Infrastructure Analyst is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.





  • This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.


  • This is an off-shift position in Millsboro to create a 24 x 7 environment. Different shifts, evening responsibilities, weekends, and on-call will be required.





Position Responsibilities:




  • Respond to and resolve to Help Desk escalations.


  • Create trending information of system issues.


  • Create and document procedures for work order and request based tasks. Advanced problem solving of technical incidents; Analyze and isolate issues. Use advanced diagnostic tools to troubleshoot issues.


  • Complete maintenance following SOP. Such as Patching, Health Checks, OS updates, Validation of changes, Maintain Operational and Configuration standards. Ability to research options when anomalies occur; identify recommendation and review with senior staff Ability to schedule maintenance changes to reduce operational risk.


  • Participate in project work in cross functional teams; Lead technical team within a project; input in to design of efforts.


  • Coach less Sr staff on processes and technologies.


  • Initiate, Create and document procedures for maintenance tasks and other needs.


  • Ability to automated or improve SOP and maintenance tasks.


  • Promote an environment that supports diversity and reflects the M&T Bank brand.


  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


  • Evaluates situations using multiple sources of information.


  • Exchange complex information.




Minimum Qualifications Required:




  • 5+ years? hands on experience in a data center / network operations / infrastructure support or similar role.


  • Experience troubleshooting/working with the following:







  • TCP/IP, OSI model, routing, LAN, WAN, DNS, DHCP, VOIP, Load Balancing.


  • Windows Server 2000-2012, Active Directory, Windows XP, Windows 7, Citrix, VMware, Linux, Red Hat.


  • Configuration for LAN, WAN, Routing, VLANs, EIGRP, BGP, HSRP.?


  • SDWAN, MPLS, Frame Relay, DSL, ATM, ISDN, Pt-Pt T1, Ethernet, CSU/DSU T1 configuration.







  • Ability to read and digest technical information.


  • Attention to Detail with solid written and verbal communication skills.


  • Ability to communicate technical information within the team and to immediate manager. Strong customer focus, including the ability to manage customer needs and multiple work priorities.




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